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About the job
**Position Purpose:** Supports the review and analysis of current contact center operational processes to provide data-driven insights related to establishing operational targets, best practices, and training programs that support service, quality, and efficiency standards. Works alongside other team members and other key stakeholders to assist in developing improvements to contact center processes. **Key Details:** Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this…