About the job
**Job Description:** **Position Overview** Our Contact Center is at the heart of delivering outstanding support to Financial Professionals, their assistances, and their clients. We are seeking a dynamic, results-driven Team Lead to inspire and guide our customer service representatives (CSRs) and Specialists, ensuring operational excellence and top-tier service. The Team Leader for the Contact Center will be responsible for driving performance, enhancing processes, and fostering a culture of collaboration, accountability, and continuous improvement. The Team Leader ensures that team…