About the job
**Job Description Summary** This position reports to the Senior Supervisor of Customer Service and performs in-depth audits of customer service calls and administration staff to ensure adherence to set standards and goals. The Customer Service Auditor plans, coordinates, and conducts audits. The incumbent provides each Customer Service Representative with written documentation of each call and compiles a comprehensive report at the end of each month that details the quality results of the team as a whole. Duties And Responsibilities Auditing - Conduct audits of live and…