About the job
**Position Summary** The Customer Service Representative (CSR) serves as the primary point of contact between SMC and our customers and internal teams, supporting the order-to-delivery process from order entry through shipment and invoicing. This role is responsible for managing customer orders, inquiries, and concerns while partnering closely with Sales and coordinating with Supply Chain, Planning, Logistics, and Accounting to ensure accurate and on-time order fulfillment and a high level of customer satisfaction. **Key Responsibilities** - Serve as the primary point of contact for…