About the job
The *Customer Service Representative* plays a key role in handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wallcoverings across all of our brands. **Key Responsibilities**: - Handling general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support - All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns - Taking ownership of difficult and/or complicated situations as…