About the job
Job Description We are seeking a Member Services Representative for a Chicagoland based hospitality group. This position is full time and will work directly with our club members. Responsibilities: - Manage incoming calls and emails from club members - Handle comments and concerns, provide solutions and follow up to ensure resolution - Maintain financial accounts by processing payments - Keep records of customer interactions, update customer accounts, and file documents - Welcome calls for new and transferred members Qualifications: - Minimum of one year customer service experience -…