About the job
Job description: Company Overview At Waterfall Bank, white-glove service and a seamless customer experience are at the heart of everything we do. We care deeply about customers, foster a collaborative team environment, and are energized by innovation and continuous improvement. We are future-focused, detail-driven, and motivated to raise the bar every day. Position Summary The Customer Support Representative provides responsive, professional support to the Bank's customers and internal teams. The position handles overflow customer calls during the business day and provides extended phone…