Customer Service Supervisor – Enrollment & Customer Experience Leadership

About the job

British Swim School is looking for a Customer Service Supervisor to lead our front-end customer experience and enrollment operations. This is not just a customer service role. This is a leadership position responsible for managing and developing a team of Customer Service Representatives while driving enrollment, retention, and overall customer satisfaction. You will oversee daily communication with families, ensure operational excellence in scheduling and service, and build a team that delivers fast, accurate, and solution-oriented support. If you enjoy leading people, improving systems…