About the job
**Job Summary** You’ll be the person customers reach when they need help with an order, an account issue, or a billing question, mostly over the phone and chat, email rounding things out. Each shift you’ll work through whatever’s in the queue, pulling up account details and sorting through what the customer actually needs before jumping to a fix. Some stretches move fast. Others are quiet enough to get ahead on training material. You’ll keep the ticketing system updated as you go so nothing gets lost between shifts, and the next person covering your accounts isn’t starting from scratch. Most…