About the job
The Customer Support Specialist provides hands-on technical support to Cloudastructure customers, troubleshooting issues involving security cameras, cloud video recorders (CVRs), network connectivity, and system performance. This role serves as the primary point of contact for customers experiencing technical issues and is responsible for managing support requests from initial diagnosis through resolution. The Customer Support Specialist investigates problems, identifies root causes, resolves issues when possible, and coordinates with Engineering, field technicians, and other internal teams…