About the job
This is a remote position. The **Customer Support Specialist** is the friendly, patient, and detail-oriented first point of contact for all incoming application support requests. In this role, you’ll provide prompt, courteous assistance to end-users, ensuring every interaction is handled with professionalism and care. You’ll follow established procedures to gather information, document issues, and resolve or escalate requests as needed—all while maintaining a steady, reliable approach. **Essential Duties and Responsibilities** The essential duties and responsibilities of this…