About the job
**The Opportunity (General Summary)** We are expanding our customer support team and seeking candidates who can provide coverage during Pacific Time business hours. Candidates located in the **Pacific, Alaska, or Hawaii-Aleutian Time Zones** are preferred. Responsible for tracking and responding to customer issues and complaints. Ensures reliable, high-quality technical support for customers. This role combines deep platform knowledge with customer engagement, serving as an initial point of contact with the customer. Support specialists work closely with support, engineering, product, and…