About the job
**Role Overview** The Customer Support Tier 1 Specialist is the first point of contact for customers using LivTech's healthcare technology products, supporting 1-2 specialized brands within the division. This role owns front-line troubleshooting, account and access support, and routine product questions, resolving the majority of inquiries without escalation. **Key Responsibilities:** - Respond to inbound support requests via phone, email, and chat/ticketing (Zendesk) within SLA targets for 1-2 assigned brands - Troubleshoot common issues: login/access, navigation, basic configuration…