About the job
**Role Overview** The Customer Support Tier 2 Specialist supports 1-2 specialized brands within the division, resolving escalated and technically complex issues that Tier 1 cannot handle. This role requires strong troubleshooting skills, comfort with logs and diagnostic tools, and the judgment to work through ambiguous, multi-step problems. **Key Responsibilities:** - Own escalated tickets from Tier 1 for 1-2 assigned brands, including configuration issues, data discrepancies, and non-standard troubleshooting - Investigate, diagnose, and troubleshoot complex technical issues across the…