Help Desk Associate

About the job

The Help Desk Associate serves as the first point of contact for enterprise support and is responsible for delivering a positive end-user experience through timely, professional, and effective service. This role supports technical and administrative support tasks within the help desk and focuses on resolving routine and repeatable incidents, information, and service requests while building a foundational understanding of Brown and Caldwell's technology ecosystem, business services, and Service Management practices. This role works within established processes and under close supervision and…