About the job
I DES Inc. is seeking a Help Desk Specialist to provide technical support and assistance to employees and customers. This role is responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution of technical problems, and delivering excellent customer service. Key Responsibilities: - Respond to help desk tickets, phone calls, and emails regarding technical issues - Diagnose and resolve hardware, software, and connectivity problems - Provide guidance to users on system usage and best practices - Escalate complex technical issues to appropriate personnel when…