About the job
A nationally recognized professional services organization is seeking a customer-focused Support Center Analyst to deliver firmwide Tier 1 technical support across a sophisticated, multi-office enterprise environment. Role Overview The Support Center Analyst owns first-line support for attorneys, professionals, and corporate users, resolving hardware, software, application, account, and connectivity issues through phone, email, and remote support channels. This role combines technical troubleshooting, service management, user administration, documentation, and cross-functional collaboration…