About the job
ECS is seeking a ***Help Desk Technician (Night Shift)*** to work ***remotely***. Looking for a motivated, customer service oriented help-desk specialist for a night shift position with ECS Federal. You will provide technical support to DoD and Government customers using DISA Storefront ordering software. This includes troubleshooting, resolving problems, and ensuring users can effectively utilize the software by providing user education and training. - Communicate with users via phone, email, chat, ServiceNow incident management, etc. to understand the problem and guide them through…