About the job
**Responsibilities:** Conduct IT guided user onboarding sessions using provided onboarding checklist for new contractors and employees. Provide exceptional support to new contractors and employees via Zoom Workplace platform during self-service user onboarding sessions. Provide exceptional frontline support to established contractors and employees via phone and internal helpdesk portal with a positive, professional attitude. Gather information from end users to accurately diagnose and resolve common technical issues. Escalate complex or unresolved issues in a timely manner as…