About the job
A Healthcare company in Portland, OR is hiring a Remote Helpdesk Technician (Sit in Oregon or Washington) for a great opportunity! Job Duties - Provide Tier 1 service desk support by managing and resolving submitted tickets in a timely and professional manner. - Handle soft phone calls, with a primary focus on both inbound and outbound outreach to end users to troubleshoot issues and provide updates. - Support users during the migration from Citrix to Island Enterprise Browser, including basic troubleshooting and guidance. - Document issues, resolutions, and follow-up actions…