About the job
MAJOR RESPONSIBILITIES: Uses protocols, facility/provider information, and established policies and procedures to seamlessly link the patient experience between the Patient Access & Care Team (PACT) and the practice site. Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary. Has the ability to recognize complex non-clinical problems and questions and escalates for resolution when needed. Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and…