About the job
We are seeking a highly experienced Remote Appliance Technical Support Specialist to provide advanced diagnostic and troubleshooting assistance to appliance service technicians working in the field. This position is designed for an experienced appliance professional who has spent significant time performing hands-on repairs and understands the challenges technicians face at the customer's home. The successful candidate must be able to quickly evaluate symptoms, interpret technical information, ask the right diagnostic questions, and clearly direct field technicians through the steps…