About the job
**Overview** As a Remote Technical Support Specialist, you’ll help clients resolve desktop and application issues through clear, patient communication. The role combines phone-based customer support, technical troubleshooting, and customer support ticket management, with a focus on Windows and macOS environments. You’ll use strong typing and call center experience to document interactions and keep support requests organized. Your impact: timely, understandable troubleshooting helps clients get back to using their desktop applications with less disruption. **Duties** - Communicate with…