About the job
**Servicing – Customer Support Specialist** **Job description:** RESPONSIBILITIES: - Provide excellent customer service to customers. - Respond to both internal and external customer service inquiries regarding loan accounts, payment processing, and servicing. - Contact borrowers via telephone and email to resolve past-due accounts; collect payments over the phone. - Maintain detailed and accurate records of daily activities in the loan servicing system. Ensure full compliance with FDCPA and internal policies. - Reduce delinquency for both assigned accounts and total portfolio. - Work…