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Technical Support Specialist - Online Division - Grand Canyon University
Grand Canyon Education
Pay not listed
About the job
The Technical Support Operations Lead is responsible for driving operational excellence, accountability, and continuous improvement across the Technical Support organization. This role ensures support operations run efficiently by coordinating reporting, meetings, projects, processes, and service delivery activities while driving initiatives that improve scalability, efficiency, and client outcomes. The role is not primarily responsible for hands-on technical support delivery. Instead, it focuses on ensuring the support organization operates efficiently, meets commitments, maintains…